Refund & Cancellation Policy

1. Service Appointments (At-Home Treatments)

1.1 Cancellation by Customer

• Appointments may be cancelled or rescheduled up to 24 hours prior to the scheduled time.
• Cancellations made within 24 hours of the appointment may not be eligible for a refund.
• No-shows are not eligible for refunds.

1.2 Cancellation by RUPAYNA

RUPAYNA reserves the right to cancel or reschedule appointments due to:

• Expert unavailability
• Equipment issues
• Safety or hygiene concerns
• Unforeseen operational circumstances

In such cases, customers may choose:

• Full refund, or
• Free rescheduling

2. Refunds for Service Appointments

• Eligible refunds will be processed to the original payment method.
• Refund processing time: 5–10 business days (depending on the payment gateway).
• Convenience or gateway charges may be non-refundable unless mandated by law.

3. Package Services (Multi-Session)

• Package services are non-transferable.
• Unused sessions may be forfeited if cancellation occurs after package commencement.
• Partial refunds for used packages are generally not permitted unless approved by RUPAYNA management.

4. Consultation Bookings

4.1 Free Consultations

• Free consultations may be cancelled or rescheduled without any charges.

4.2 Paid Consultations

• Paid consultations cancelled 24 hours in advance are eligible for a refund.
• Late cancellations or no-shows are not refundable.

5. E-Commerce Product Purchases

5.1 Order Cancellation

• Orders may be cancelled before dispatch.
• Once dispatched, cancellation may not be possible.

5.2 Returns & Refunds

• Opened or used products are not eligible for return or refund.
• Defective or damaged products must be reported within 48 hours of delivery.
• Refunds or replacements are subject to verification.

6. Payment Failures & Duplicate Transactions

In case of failed or duplicate payments, the amount will be refunded automatically to the original payment method within 7 business days.

7. How to Request a Refund or Cancellation

To request a cancellation or refund, contact us with:

• Booking ID / Order ID
• Registered phone number or email
• Reason for cancellation/refund

Requests can be sent via:

• Email
• WhatsApp
• Customer support call

8. Exceptions & Special Cases

RUPAYNA may review special cases such as:

• Medical emergencies
• Unavoidable circumstances

Decisions in such cases will be made at the sole discretion of RUPAYNA.

9. Policy Modifications

RUPAYNA reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected on this page with a revised date.

10. Contact Information

11. Acceptance of Policy

By booking services or purchasing products from RUPAYNA, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.